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Terms & Conditions2018-08-23T18:01:02+00:00

Terms & Conditions

General

We would be most grateful if you would read these terms and conditions carefully before booking and take out adequate travel and cancellation insurance in accordance with our cancellation policy. We will hold telephone/email bookings for five working days to allow time for payment by Bank Transfer or to receive payment by cheque. Deposit or full payment, whichever is applicable, will be required during this period. We have to say that the reservation will be cancelled if payment is not received within this time frame.

Payment

A non-refundable deposit made at least eight weeks in advance of the start of the holiday date must accompany bookings. The balance is then due without reminder at least eight weeks before the start of the holiday. For holidays booked less than eight weeks before the start of the holiday, the full rental is to be paid at time of booking. Payments may be made by UK Cheque or by Bank Transfer. The cheque should be made payable to “Colvennor Farmhouse B&B”. If by Bank Transfer, Bank Details and Booking Reference Number will be provided by the owners.

Unfortunately, we do not accept credit/debit card payments.

Deposit Details

Rental Cost up to £400.00: Deposit £125.00
Rental Cost up to £600.00: Deposit £180.00
Rental Cost up to £800.00: Deposit £250.00
Rental Cost up to £1000.00: Deposit £300.00
Rental Cost up to £1400.00: Deposit £350.00
Rental Cost up to £1800.00: Deposit £450.00

Bookings From Outside the UK

Bookings from outside the UK in the Euro Zone will be accepted with payment via Bank Transfer direct to our bank. The holidaymaker is responsible for paying all charges connected with making a bank transfer including charges at the UK end. Confirmation will be issued when the money has been received. Bookings from other countries will be accepted only if payment is made from a UK Bank by cheque or bank transfer.

Tenure

This agreement is not intended to create a tenancy: the Holidaymaker is granted a licence to occupy the property between the agreed dates. The party members must be as advised to us at the time of booking and the owners are to be granted reasonable access to the property during the occupancy if required. This includes maintaining the garden. Occupancy is from 4:00 pm on the day of arrival to 10:00 am on the day of departure. We do not believe in rushing our guests but we need to have time to prepare for new arrivals within this 6-hour window. We aim to provide holiday makers with a property that is spotless and with everything in good working order when they arrive. If anything is found which does not meet expectations on, or soon after, arrival, we would wish to know as soon as possible so we can put matters right. On the Holidaymaker’s part, we expect that the Holidaymaker keeps the premises and all furniture, fittings and effects in or on the premises in the same state of repair and condition as at the start of the holiday. We do not require a deposit against damages preferring to treat our guests as we would like to be treated ourselves, leaving it to guests to compensate us fairly for any damage etc that they have incurred. Domestic utilities (heating, electricity, and water) are for normal, reasonable domestic use only.

Eligibility

The number of persons accommodated is not to exceed 5 plus a baby in a cot. Only persons (including babies) notified to us on booking are eligible to stay at the property. The holiday is not transferable but, if individual party members change, then the Holidaymaker must let us know prior to arrival. We do not accept more than two children under 10 years of age.

Pets

Unfortunately we are unable to accept pets.

In Case of Complaint

Any issues regarding the property or facilities must be taken up with us at the earliest opportunity so we can make all reasonable efforts to resolve any problems well before guests depart.

Changing a Booking

Changing the date of your booking is at our sole discretion.

Cancellation Policy

Cancellation received more than 8 weeks before the start date of the holiday – Loss of Deposit.

Cancellation received less than 8 weeks before the start of the holiday – Loss of Total Holiday Cost.

Privacy Policy

When you book, we use only the information you provide in order to complete the booking and to ensure your stay with us is an enjoyable one. We use your email address in order to communicate with you in connection with your booking. We take your personal data seriously and do not share the information you provide or your email address with anyone else.